Delivery & Returns

Delivery

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or UK bank holidays.
• During peak periods (e.g., sales, holidays), processing may take an additional 1–2 business days.

Shipping Rates & Estimates

Delivery charges and estimated delivery times are as follows:

United Kingdom (Standard Shipping – Royal Mail)

• Free Standard Shipping on orders of £75.00 or more.
• Orders under £75.00: £4.95 standard shipping.
• Estimated delivery time: 2–4 business days after dispatch.

Europe (Standard Shipping – Royal Mail)

• Free Standard Shipping on orders of £75.00 or more.
• Orders under £75.00: Standard shipping rate applies (e.g., £9.95–£14.95 depending on destination and weight).
• Estimated delivery time: 4–6 business days after dispatch.

Rest of World (Standard Shipping – Royal Mail)

• ​Free Standard Shipping on orders of £75.00 or more.
• Orders under £75.00: Standard shipping rate applies (e.g., £12.95–£19.95 depending on destination and weight).
• Estimated delivery time: 7–14 business days after dispatch (varies by destination).

Note: Delivery times are estimates and may vary due to carrier delays or incorrect address details provided by the customer.

Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
• Tracking information will be active within 24–48 hours of dispatch.
• ​You can track your order via the Royal Mail website using the provided tracking link.

Customs, Duties & Taxes

• All prices shown on our website include any applicable customs duties, import taxes, and VAT where we are able to collect these at checkout.
• For most international destinations, you will not be charged any additional fees on delivery.
• In rare cases where local authorities require additional documentation or charges, we will work with you to resolve this.

Damages & Lost Packages

• ​If your order arrives damaged or is lost, please contact our support team at [email protected] within 7 days of delivery with photos and order details.
• We will work with Royal Mail to resolve the issue and, where appropriate, send a replacement or issue a refund.

Returns & Refunds Policy

Returns Window

• You have 14 days from the date of delivery to return an item for a refund or exchange.
• Items must be in original, unused condition, with all tags and packaging intact.

Non-Returnable Items

The following items cannot be returned unless faulty:

• ​Items that have been used, washed, or altered.
• Items without original tags/packaging.
• Personalised or custom-made products (if applicable).
• ​Clearance or final sale items (if applicable).

How to Return an Item

1. Email [email protected] with your order number and reason for return.
2. ​We will provide a Returns Authorisation (RMA) and return address.
3. Pack the item securely in its original packaging, include your proof of purchase, and ship to the address provided.
4. Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable.
• ​If you receive a faulty or incorrect item, we will cover return shipping costs and provide a replacement or full refund.

Exchanges

• To request an exchange, contact [email protected] with your order details.
• ​Exchanges follow the same return process; once the original item is received, the replacement will be dispatched.